lthough SIMS does NOT sell computer equipment, we recommend Dell computers. We have a long standing relationship with Dell and use Dell equipment for all in-house computers. Dell no longer supplies a dedicated salesrep for our customers to deal with so you will need to contact your local Dell office (877) 277-DELL here in the United States.
If SIMS will be configuring your computers for you, Dell can drop ship your equipment directly to our office, so you don't have to. If you will be shipping equipment to our office, either from Dell or from some other location, you must complete and fax us a copy of our "Inbound Equipment Form". The following link contains the instructions for this and a link to the actual PDF form you can download to fill out.
Here at SIMS, tracking down which received shipments are for which customers and keeping track of what has and hasn’t been received takes a lot of our time. Time that should be spent on getting the computers configured and out the door or on other projects that are important to you as a SIMS customer. Because of this, we are now requesting that any customer shipping or having things shipped from a vendor, complete an Inbound Equipment Form so we know what is being received and who it is for.
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When supplying order numbers for equipment being drop-shipped to us from a vendor such as Dell, the quote number will NOT help us. Once the order has been placed, Dell will supply an order number, we need the order number and not the quote number. This is important because the shipping labels when Dell drop-ships to us will show our name and not who the equipment was sold to. The order number is the only way these boxes can be identified usually.
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Please understand that we talk to a lot of customers and when your computer arrives in our office a week after we spoke to you last, odds are, we will not remember why the computer was being shipped to us. Please explain what you want us to do or what we are supposed to be working on. Even if it’s new computers, please state something like “Install NetWare SFTIII”.... just to make sure we know what you want. If we are supposed to supply any additional hardware such as MSL cards, Digiboards, etc., identify which machines are supposed to have them installed. If SIMS has provided you with a written quote for the configuration up front, you can reference the quote number or include a copy but please still identify which machines are supposed to configured in which manner and don't just state "per quote" or something like that.
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We usually ship via UPS Ground unless you specify otherwise. We have a daily pickup for UPS at our office. We can also ship via Fedex if you desire. If you want us to use another carrier, we will call you when it is ready to ship and you can call the carrier to arrange for a pickup at our office. They will need to bring any necessary forms with them. Equipment will be shipped to the address we have in our database for your company. If you have moved recently or would like the equipment shipped to a different address, please make a note of it. We will insure the equipment for it’s approximate retail value unless you specify otherwise. International customers please complete the customs value you wish us to specify on the export documents.
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Equipment is processed in a first-in first-out manner unless extenuating circumstances come into play. We will normally not start working on your equipment at all until everything is received at our office for that configuration. Some configurations such as NetWare SFTIII require a burn-in of 24hrs minimum on the bench once they are configured. If faster service is needed, an expiditing fee can be quoted if needed.
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If we are supposed to load an operating system onto a computer, you are responsible for providing us with any serial numbers or license keys. If we are purchasing upgrades to these operating systems, we will not be able to place the order for the new licenses until we have verification of the old license numbers. You can fax a copy of any existing license numbers with the Inbound Equipment Form.
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Complete a separate form for each box that will be received and take into account the value of any hardware being added for the insurance and custom values. For example if the computer from Dell is going to cost you $1000.00 and you are having us add a four port Digiboard, list $1495 as the Insurance value instead of the $1000 you paid for the machine. If we notice that an insurance value is not correct, we will attempt to contact you but we can't guarantee we will notice all incorrect values. We will insure all packages for a minimum of the value you set. Some carriers use $100 insurance increments in which case, we will round up to the nearest insurance value.
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If you are shipping equipment to us from your office, you can include the Inbound Equipment Form with your shipment. If you are drop shipping the equipment from another location/vendor, please fax the signed and completed form to us so we have it when the boxes are received. You may fax it directly to Tom @ (972) 767-2829 or the main SIMS fax number.
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Make sure to use our new address as of March 2012! Address is 2121 W. Spring Creek Pkwy - Suite 112, Plano TX USA 75023-4563.
A signature is required for all work performed.
Monitors, UPS’s and other items not required for the completion of the setup will be forwarded on to you immediately unless you request otherwise.
If you have questions about this, please contact Tom Ultey via email at Tom@simsware.com or by voice at +1 (800) 395-7467 Extn: 7106. Thank you.
NOTE: Before placing an order for hardware you should always have SIMS review the configuration to make sure no changes are needed. Even if SIMS reviews your quote, we do not accept any liability for the suitability of the configuration but we will point out any problems we find.
